National Work Readiness Credential - Soft Skills

The NWRC Soft Skills Credential is based on a proctored career readiness assessment validating mastery of the foundational work habits and situational judgement skills commonly required for most jobs according to the U.S. Department of Labor O*NET Job Zone Framework. The holder of this credential has demonstrated mastery of work ready soft skills including: Communicating Effectively Understand the elements of effective listening, speaking, and writing Consider the purpose, audience, and medium of communication, including email etiquette, texting, and social media Understand the role of the customer and develop positive customer relationships Adopt a growth mindset and become an active learner Demonstrate strategies for conflict resolution Promoting Teamwork and Collaboration Recognize the characteristics of an effective team member Develop leadership skills Recognize, celebrate, and incorporate individual diversity and differences in the workplace Conveying Professionalism Build trust through punctuality, dependability, and accountability Demonstrate integrity, initiative, and a strong work ethic Represent the organization in the workplace and beyond with pride and professionalism Develop organizational skills and effective work habits Manage time effectively and prioritize tasks Use common technology and choose tools to fit tasks Develop basic business acumen Thinking Critically and Solving Problems Adapt to new information and circumstances Make decisions with logic and reason Demonstrate awareness of systems and design for improvement Use a cycle of inquiry to investigate a problem Evaluate and interpret data sources and visual displays