National Work Readiness Credential - Digital Skills

The NWRC Digital Skills Credential is based on a proctored career readiness assessment validating mastery of the foundational work habits and technology skills commonly required for most jobs according to the U.S. Department of Labor O*NET Job Zone Framework. The holder of this credential has demonstrated mastery of work ready digital skills including: Computer Operations Understand basic computer operations Identify main parts of a computer Recognize popular Operating Systems and how to update them Identify and select common software applications Understand the parts of the virtual desktop and how to change device settings Apply best practices for using a company-issued device in the workplace Internet Browsing Understand the definition, purpose, and basic infrastructure of the internet Understand how to connect to the internet Define World Wide Web and related tools and terminology Use common internet browsers Use search engines and evaluate results Apply best practices for using the internet in the workplace Digital Communication Understand methods of digital communication and define when it is appropriate to use each medium Recognize basic email providers and functions and understand the distinction between work vs personal email Identify video conferencing providers and functions and understand general etiquette Recognize text message and Instant Message providers and functions and understand general etiquette Identify popular social media platforms and understand general etiquette Apply best practices for using digital communication in the workplace Digital Documents Recognize common word processing applications and their functions Recognize common spreadsheet applications and their functions Recognize common slide presentation applications and their functions Understand how to complete online documents and forms, such as a fillable PDF or online job application Understand sharing documents and storing with file-sharing applications Understand how to collaborate on documents using shared applications Apply best practices for using documents, spreadsheets, and slide presentations in the workplace Digital Security Identify security policies and procedures and understand common workplace digital security protocol Understand password security and strength, using password management tools, and multi-factor authentication Identify spam and phishing attempts and how to avoid and report them Understand basic computer and application privacy settings Identify common security software applications, their functions, and how to prevent or minimize effects of malware and viruses Recognize Virtual Private Network (VPN) software applications and their functions Understand the concept of a Digital Footprint Apply best practices for digital security in the workplace